Policies

DISCLAIMER:
This product is intended for legal use only and is not intended to be used with illegal or controlled substances in any manner that is illegal under federal, state or local laws. As the consumer, it is your responsibility to know your federal, state and local laws before making your purchase.

HIVE Ceramics Refund Policy

Shipping Damage

If your order is damaged during the shipping process, please call (844) 322-4483 or email support@hiveceramics.com within 24 hours of receiving your product to begin the exchange process. Keep your product in its original retail and shipping packaging to be picked up and evaluated.

Returns by Phone or Email

If you wish to cancel/exchange your order, please call (844) 322-4483 Ext 55, or email support@hiveceramics.com within 48 hours of receiving your product. You will be responsible for any and all shipping costs associated with this transaction as well as a 15% restocking fee if your order has already been shipped. Any returned items that are used or are not in the original packaging (like new condition) will not be applicable for exchange/store credit. All returns/exchanges must be accompanied by the original receipt or invoice.

*In order to avoid any confusion, please contact us at (844) 322-4483 with any questions about products and ordering before you finalize your purchase. Refunds will be applied as store credit or exchange only.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.